Helpful Numbers

First Service Residential 

Contact  for Monthly Fee: Ron Dean

Email: Ronald.dean@fsresidential.com

Phone: 301-495-6645

Address: 6700-A Rockledge Drive, Suite 110

Bethesda, MD 20817

For Statement of Account

Call Center: 1-800-870-0010

CLICK PAY LOCKBOX PAYMENT ADDRESS UPDATE 

Click Pay Information & Lockbox Address Change

The new remittance address is: 

FirstService Residential 

P.O. Box 31077 

Tampa, FL 33631-3077 

1-888-354-0135

Residents Who Pay By Credit Card

Due to a recent change in legislation regarding fees charged for credit card payments, effective Monday, August 1, 2022, there will be a suspension of all credit card payments through the Resident Portal and ClickPay. Homeowners making payments by check or ACH are unaffected.

Connect now available! Connect is First Service Residential’s secure portal for financials and access to your account.  You must register in order to have access. Please call First Service Residential’s customer service number, 1-800-870-0010, if you have trouble registering your account.

https://waterslanding.connectresident.com/

J&J Inc.  1-800-465-2350

Trash Days – Monday & Thursday

Bulk Pick-Up – Thursday*

Trash should be out by 7 a.m. the morning of collection.

* Please call J&J prior to putting bulk items out and for any questions regarding bulk trash collection.

Montgomery County

By Phone:  311

Alternate Phone Number:  240-777-0311

www.montgomerycountymd.gov/recycling

Recycling Day - Monday

Recycling should be out by 7 a.m. the morning of collection. 

• Mixed Paper
• Aluminum Foil Products
• Metal Cans & Tins
• Glass Bottles & Jars
• Plastic Bottles, Caps, Containers & More
• Scrap Metal: Hot Water Heaters, Dishwashers, Washers, Dryers
• Yard Trim: Grass, Leaves, Brush

Request a blue bin or request a pickup for a broken bin:

https://www2.montgomerycountymd.gov/depwebstore/items.aspx?subcatalog_id=11

Request a scrap metal recycling collection:

https://www.montgomerycountymd.gov/scrapmetal

By Phone: 311

Alternate Phone Number:  240-777-0311

  Animal Control

  Code Enforcement

  Department of Technology

  Landlord/Tenant Affairs

  Noise Control

  Permitting Services

  Recreation

  Recycling

Non-Emergency

301-279-8000

Germantown Police Station

301-840-2650

Maryland-National Capital Park and Planning Commission

Part of M-NCPPC

Email Sign-Up

https://montgomeryplanning.org/media-center/eletters/

Under Montgomery County Planning & M-NCPPC

Potomac Edison

1-800-686-0011

Street lights are owned & maintained by Potomac Edison.

Report a streetlight malfunction - Montgomery County streets

https://www.montgomerycountymd.gov/DOT-Traffic/streetlight_maint.html

Power Outages

1-888-544-4877

https://www.firstenergycorp.com/outages_help/Report_Power_Outages.html

Customer Service

1-800-686-0011

Emergencies

301-206-4002

Customer Service

301-206-4001

1-844-927-4427

MISS UTILITY should be contacted prior to work to mark any underground utility lines. 

1-800-257-7777

Germantown Post Office

310-428-0460

Mailbox & key issues should be reported to the Germantown Post Office.